Recognitions & Awards
Insight Enterprise
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Received a total of 13 recognitions over a span of 9 months while working at Insight Enterprises.
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Passion for "Hunger" demonstrated through eagerness to learn and dedication to work as a Solution Quoting Specialist.
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Passion for "Heart" shown by eagerness to help colleagues who are struggling with their requests.
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Passion for "Harmony" displayed through excellent working relationships with colleagues and the sales team.
American International Group Inc. (Shared Services)
Received recognition as the top agent for Customer Satisfaction Surveys.
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They say, "The customer is always right." For me, this holds true if you understand the customer's complaints and issues precisely.
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Customers often become frustrated due to inconveniences that hinder their daily productivity.
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As technicians and analysts, we need to understand the customer's frustration by actively listening to their issues. Some customers may have difficulty explaining their problems due to a lack of technological awareness. We must carefully evaluate and analyze their problems while maintaining a calm and professional demeanor. This approach can help both you and your customer feel more at ease and reduce their stress related to recurring issues.
TELUS INTERNATIONAL PHILIPPINES
Received a total of 3 awards for being the best agent with the highest scorecard and demonstrating the courage to innovate.
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2016 Award: "Courage to Innovate Award" for showing the ability to embrace and share new ideas, allowing others to challenge his solutions, and suggesting ways we can do things better.
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2017 Award: "Q3 Best Agent - D2C Billing." This award is for the third quarter of 2017 for having the highest scorecard within the billing team, competing with 45 colleagues.
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2018 Award: "Q2 2018 Order Entry Billing Top Agent." This award is for the second quarter of 2018 for having the highest scorecard, competing with 105 colleagues.
